Telenet Business, a Belgian integrator, focuses on SMEs, large enterprises, government institutions, healthcare and non-profit organisations and integrates a broad portfolio of ICT- and security solutions combined with its Lifecycle services. The company adopted a unique customer service approach with a fixed contact and a sustained focus on quality.
Telenet Business develop in-house CRM and other software that enable to supply excellent service to their clients. XPertBilling is the main Customer Care & Billing software that collects Call Data Records from various suppliers & format, calculates prices and bill the clients. Telenet Business’s software interacts with XPertBilling’s database, which is located in Telenet Business’s secure data center.
Telenet Business differentiates itself in the market by concentrating on the added value of its solutions and experienced major growth over the past 16 years. Today 320 employees serve 10,000 customers from the branches in Wommelgem and Zaventem.
After long testing period, we implemented successfully a new packaging system, that enable to unbundle a marketing offer.
This unbundling can be done per subscriber.
It co-exists with Bundles as we always did.
Soon this system will be implemented at a major operator.
XPertBilling GDPR Readiness programme update for our customers
On 25 May 2018, the EU General Data Protection Regulation (GDPR) will come into force, reflecting the importance of data protection in our increasingly digital world. For us it is important that the personal information of your customers and your own people is handled in accordance with GDPR.
XPertBilling is fully compliant to the GDPR rules, and it is already in production.
We are happy to announce that XPertBilling products suite is fully compliant with the General Data Protection Regulation (GDPR).
The customer of XPertBilling software have now the option for a full secure and reliable backup service of their XPertBiling database.
This service includes a client software running as a service on Windows / Windows Server, a secured storage space in a ISO 27001 secured hosting environment,
a daily test / restore of the database, 15 days of history and daily reporting by email.